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Frequently asked questions
If you have any additional questions, please feel free to contact us.
How does the group buying work?
We negotiate national tier pricing by pooling the collective spend of hundreds of sparkies. That collective volume unlocks the sharpest national rates available , usually reserved for the biggest contractors. It’s the power of the group: same products, same supplier, better prices.
What are the different membership tiers and who are they for?
Puppies (Free | under $5K/month spend) — The foundation tier. Access 180+ pre-negotiated products with member pricing designed to help smaller contractors save time and improve purchasing consistency. Includes app access, supplier network access and advance notice of supplier price increases across core products.
Small Dogs ($15/month | $5K–$40K/month spend) — Everything from Puppies, plus enhanced member rewards. Members receive cashback-style rewards through the CSD digital Mastercard program, with additional partner incentives and holiday voucher milestones linked to spend activity. Designed for growing contractors looking for stronger purchasing benefits and improved long-term value.
Big Dogs (POA | $40K–$100K+/month spend) — Built for higher-volume contractors requiring more strategic procurement support. Includes dedicated account management, procurement analysis, project pricing support, customised pricing reviews across key spend categories and uncapped rebate opportunities. Designed to help larger contractors improve purchasing visibility, reduce margin leakage and strengthen supplier pricing outcomes over time. The more you spend through the network, the greater the rebate potential.
Is there a guarantee on savings or membership fee payback?
Most members recover their membership cost many times over through improved pricing, rebates and procurement advantages.
Small Dogs members typically see value quickly through access to group pricing, cashback rewards and supplier incentives.
Big Dogs members commonly achieve substantial procurement savings through customised pricing reviews, supplier negotiations and uncapped rebate structures, often far exceeding the annual membership fee.
Before onboarding Big Dogs members, we assess the commercial opportunity to ensure the service is likely to deliver strong financial value.
What kind of products can I get at discounted prices?
We’ve locked in the top 180 essential products , things every sparky uses daily, like conduit, RCBOs, circuit breakers, switches, GPOs, saddles and more.
Outside of that list, we can also work with you on your particular product mix. By piggybacking off the group’s collective spend, we help you secure sharper pricing in the areas you buy most.
What products do you use?
Across our pre-negotiated product range we work with trusted brands including Schneider, Clipsal, Hager, SAL, NHP, Pierlite and more.
Quality gear, no cheap knock-offs.
How do I know you have better pricing before joining?
Before completing a credit application, we can walk through sample pricing with you, or you can send us your current pricing for comparison.
In most comparisons, our group pricing is materially stronger than standard contractor pricing thanks to the collective buying power of the network.
How are prices updated?
Every month we get the official price rises direct from the manufacturer. Only those verified increases are passed on to our preferred supplier — nothing extra added on top.
Members also get an extra month at the old rate before any new pricing kicks in. That gives you breathing room to quote a job, get paid, and cover your 30-day bill without rising costs eating into your profit.
What are rebates and how do they work?
For paid members, once you spend over $3K in a month, we set you up with a free CSD Group Digital Mastercard (kept on your phone). Every month it’s recharged based on how much you spent with our suppliers , the more you spend, the more you get back.
You can tap and go anywhere , beers, groceries, tools, whatever you want. No more token BBQ breakfasts or stubby coolers — this is real cashback in your pocket.
What are the 'Partner Perks'?
Partner Perks are deals we’ve lined up outside of the electrical wholesaler things like tools, insurance, business services, and more. These perks give members extra discounts and incentives.
As our membership grows, so does the perk list more partners, more industries, more ways to save.
How do I access the supplier network?
Easy — we’ve done the hard work for you.
- 1Join as a member (sign up or apply).
- 2We connect you with our preferred supplier.
- 3If you don’t already have an account, we help you open one.
- 4We load your CSD Group pricing and, depending on your membership, negotiate sharper deals where needed.
- 5You then buy direct from the supplier as you normally would — only now at better rates.
What kind of support can I expect?
Support depends on your membership — and how keen you are to grow your business. We like working with sparkies who want to improve profits and make life easier through a better setup.
- Puppies – Access to our app, resources, and sparky-to-sparky help if you hit a snag.
- Small Dogs – Ongoing support with rebates, pricing questions, and making sure you’re getting the most from your spend.
- Big Dogs – The most hands-on help. Dedicated account manager, project support, and custom pricing advice to handle the complexity of high-volume spend.
Can I change my membership tier later?
Yes. You can upgrade anytime:
- Puppies → Small Dogs – Simply upgrade inside the web app, payments adjust automatically.
- Small Dogs → Big Dogs – Just email us and we’ll set up a call to tailor the right setup for you.
We make it simple so your membership can grow with your business.
Am I tied to a contract or locked into any long-term commitment?
No. There is no locked-in contract or long-term commitments required to be a part of our buying group. You have the freedom to leave at your convenience. However, please note that we reserve the right to terminate memberships of those who are not actively contributing to the group’s buying power or not adhering to our group guidelines.
How do the gift cards and holiday promotion work?
All rewards are tied to your spending, as your purchases actively contribute to the group’s buying power, and consequently, to our overall ability to negotiate and secure better deals. You will receive a gift card each time you reach a monthly spending of $3k. Additionally, for the holidays, you will be rewarded with a 4-8 day holiday voucher (T&Cs apply) when you achieve an annual spending of $35k (sole trader) or $65k (business with employees).
What is an electrical buying group?
An electrical buying group is a type of business that allows businesses to pool their resources to negotiate better prices on electrical supplies and equipment.
How do the locked-in prices work?
Our supplier agreements are designed to provide members with more stable and predictable pricing across core product ranges.
Supplier price increases are reviewed against verified manufacturer pricing updates, and members receive advance notice before updated pricing takes effect.
For Big Dogs members, we also work directly with suppliers to review and challenge pricing movements where possible as part of the ongoing procurement management process.
This helps reduce unexpected pricing increases and gives contractors more time to manage quotes, projects and purchasing decisions.
